You should submit a request for support from the Ongoing Help Team when:
- You require changes to your Beacon Site's master configuration - perhaps to enable PayPal, add a Custom Field, change your Membership Year, change your administrator email or
- You have a question or a problem that has not been answered by one of the methods described in the What to do if you need help with Beacon section.
To open a Support Ticket: either click the Submit a Request link that is present at the top right of every page in this website, or click Open a Support Ticket
This will open up a form where you will need to add your contact details and describe the nature of the issue. You may attach files for further clarification.
Every support request is assigned a unique ticket number for tracking progress and viewing responses online. A complete archive and history of requests is maintained.
Completing the Online Form
Enter your email address and select the name of your U3A from the drop-down list.
When you enter the Subject of your request a list of related Help Centre articles will be presented. One of these articles may answer your question, meaning that that you don't need to continue with the Support Ticket.
Continue by adding a Description of the request or question, select a Request type from the drop-down list and (optionally) attach one or more files to further illustrate the request, before pressing the Submit button.
You will see a confirmation that your request has been successfully submitted.
Your request will be allocated to one of the Support Team who will contact you be email.
v2 Graham Tigg 2020.05.11 Added change of admin as reason for raising a ticket