If you have forgotten your username or password, you may be able to recover it. Use the Click here link on the login page
Complete the requested information and press Submit.
If you are able to be identified, you will then be asked the answer to your personal question. Make sure that you type this in the same format as when it was originally set.
If your answer is correct, you will be sent an email with your username and a new temporary password, which will need to be changed at first login.
If this procedure fails, seek the assistance of your Site Administrator who can re-set your password.
Note: you cannot recover a password for the Site Administrator by this means. If you cannot log in as a Site Administrator, you must raise a ticket with the Ongoing Help team.
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v2 |
2021-05-07 |
Lyn Bossons |
Original content replaced by similar content in KB article with the same name. |
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