If you are a u3a member you can access the Members Portal where you can typically see information about your u3a’s Interest Groups and Calendar, view and update your contact details and renew your membership online (as long as your u3a has enabled these features).
The first time that you access the Portal you will need to register for an account as described in section b) below. This is a one-off requirement - thereafter signing in to the Members Portal is by entering your email address and a password only.
a) Signing-in to the Portal
Your u3a should have provided a link to access the Members Portal sign-in page (probably on your u3a website or in an email to members). If you have already registered for a Portal account:
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Enter your email address and press Confirm Identity:
- Enter your password and press Confirm Identity:
After signing in you will be able to do some or all of the following depending on what your u3a has enabled:
- Renew and pay for your Membership, as described in 10.2.1
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View information about your u3a's Interest Groups and add or remove yourself to/from Groups, as described in 10.2.2
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View your u3a's Calendar of meetings & events and create your own personalised calendar for the Groups that you belong to, as described in 10.2.3
- View and update your Personal Details. Upload your photo (to be used on your membership card), as described in 10.2.4
- Order a replacement Membership Card, as described in 10.2.5
b) Registering to use the Portal
The first time you access the Portal you will need to register as follows:
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Before you start make sure you have your membership number to hand - it is shown on your Membership Card, or contact your Membership Secretary. Your u3a should have provided a link to access the Members Portal sign-in page (probably on your u3a website or in an email to members). Enter your email address and press Confirm Identity:
If you email address does not match that held on your u3a's records, you will be asked to check your email address and try again:
If your email address is still not recognised you will need to contact your Membership Secretary to check the email address held on the system.
If your email address is shared with another u3a member who has previously registered for an account, refer to section c) below.
- Type in your Membership number, Forename (or Familiar Name), Surname, Post Code and Email Address, then press Confirm Identity:
Note: The details entered have to exactly match those held by your u3a, otherwise you will be prompted to try again or contact your Membership Secretary:
After correctly entering the required 5 pieces of data you will be asked to create a password of between 10 and 72 characters including at least one upper case, one lower case and one numeric character. Enter your password in the 2 boxes and press Update Account:
- You will see the following screen confirming that you have been sent an email with a link and that you can close this browser window because clicking the link in the email will open a new browser:
If the email doesn't arrive within a few minutes, check your Spam folder.
Note: The confirmation email will expire after 1 hour, although you can return to the Members Portal sign-in page and press Forgotten Password to request a new confirmation email.
- After clicking the link in the email, enter your password and press Confirm Identity:
If the details that you entered do not match those held on the system, you will be prompted to use the Forgotten Password link or to contact your Membership Secretary:
Note that your Membership Secretary can neither see nor set your password.
- After a successful sign-in you will be taken to the Members Portal Home page. The menu choices that you see on the Home screen may vary depending on which options your u3a has enabled.:
c) Members that share an Email Address & Password
Shared email address
When 2 members share an email address, the 1st member may register as described in section b) above. However, when the 2nd member wishes to register, they must click the Register for a membership account link rather than pressing the Confirm Identity button:
After that the registration process continues as described in section b) above.
Shared password
When 2 registered members share an email address and use the same password, they will be asked to identify which member is signing in by selecting from a drop-down list:
Note: it is not good practice to share a password from a security point of view, so it is recommended that members use different passwords when registering to use the Members Portal.
d) Changing your Password
If you forget your password or wish to change it, click Forgotten Password on the sign-in page
Enter your email address and press Reset Password
You should receive an email asking you to click a link to re-set your password. If nothing arrives within a few minutes, check your Spam folder.
Clicking the link in the email will take you to a screen where you can specify a new password, before pressing Change Password
e) Changing your Email Address
If you wish to change your email address you have 2 options:
- Sign in to the Members Portal using your old email address, select Update your personal details and update the email address as described in 10.2.4, You will be sent an email with a link you will need to click to verify that you have the correct email address. Your password will remain unchanged, or
- Ask your Membership Secretary to update your details on the system. The next time that you wish to sign in to the Portal you will need to click the Verify e-mail link on the sign-in page.
This will take you to a Re-set password screen and you will need to continue as described in section d) above.
Revision History
|
v1 |
|
Graeme Bunting |
First version |
| v2 | 2021-08-10 | Lyn Bossons | Photo sizing information (part (d)) amended |
| v3 | 2022-09-03 | Graham Tigg | Mention that familiar name works as well as forename for signing in |
| v4 | 2022-09-22 | Graham Tigg | More information on the Security Question |
| v5 | 2023-04-02 | Graeme Bunting | Updated to reflect new signing-in procedure |
| v6 | 2023-04-13 | Graeme Bunting |
Members Portal Overview and video added. |
| v7 | 2023-04-26 | Graeme Bunting |
Requesting a replacement Membership Card added. |
| v8 | 2023-08-28 | Graeme Bunting |
On registering: "Sign In with membership details" now reads "Register for a membership account" |
| v9 | 2023-09-18 | Graeme Bunting |
Video updated in line with recent changes to the registration process |
| v10 | 2024-01-12 | Graeme Bunting |
Images updated to show changes to the sign-in page. Section e (Changing your email address) updated. |
| v11 | 2024-10-24 | Graeme Bunting |
Updated for new 2 step log-in process |
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Enjoying the Art Group.
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