You can check upon the progress of emails sent by clicking Email delivery on the Home page
A list is displayed of the last 50 messages sent by you (or by all users in the case of a Site Administrator).
Earlier messages can be seen by clicking in the block of blue numbers or the list can be filtered between specific dates and times. Site Administrators may also search for emails sent to a specific email address.
Click to check the status of an individual message. A list of all recipients will be displayed showing the message status for each of them
The delivery statuses are:
Dispatched by Beacon
The message has been sent to the Beacon email agent (SendGrid).
The message has been received by the SendGrid but not yet forwarded on.
SendGrid is unable to establish communication with the recipient's email provider in order to forward the message on.
The message has been rejected by SendGrid. This is either because the email address was in an invalid format, or because a previous email to this address was Bounced or Reported as Spam.
The message has been accepted by the recipient's email provider, though it may have gone to the recipient’s spam folder rather than their inbox.
The message has been rejected by the recipient's email provider, usually because the address is incorrect, disabled or no longer valid.
The message has been temporarily rejected by the recipient's email provider. This could be for a number of reasons, e.g. the recipients Mailbox is full or the Recipient's email server is down or offline.
The message has been received by the recipient. Due to the way that some recipients view emails, more may have opened an email than is indicated by this status.
The message (or perhaps an attachment associated with it) has been rejected as spam. This is a serious situation that should be investigated immediately.
Blacklisted Email Addresses
Some delivery failures result in the email address being blacklisted – both the sender and the System Administrator will be notified by email when this happens. No further Beacon emails can be sent to the recipient until the address is verified as being correct and ‘unblocked’ by the System Administrator as described in section 6.1.4.
Additional information about all aspects of Beacon emails, can be found in the in the Knowledge Base.
|v2||2020-11-06||Graeme Bunting||Definitions of Blocked and Bounced updated.|